Refund policy

Refund & Return Policy

At PostureEase™, we are committed to providing high-quality products and a smooth customer experience.

We understand that finding the perfect fit matters - which is why we offer a 90-day money-back guarantee so you can try our products with confidence.

Returns & Refunds

If you are not fully satisfied with your purchase, you may request a return within 90 days of receiving your order.

To be eligible for a refund:

  • The item must be returned within the 90-day period
  • The product must be in clean, unworn condition
  • The item must not show signs of prolonged use, washing, or damage
  • All original packaging and labels must be included

We reserve the right to refuse refunds if these conditions are not met.

How to Return an Item

1. Contact Us

Email our support team at support@postureease.com
Include your order number and reason for return.

2. Prepare Your Return

Once approved, securely pack the item in its original packaging.

3. Ship Your Return

Return the item using a tracked shipping method.

  • Return shipping costs are the responsibility of the customer
  • We are not responsible for lost or damaged return shipments

4. Refund Processing

Once we receive and inspect your return:

  • Your refund will be issued to the original payment method
  • Please allow up to 10-14 business days for processing

Exchanges

We offer one exchange per order for a different size.

To qualify:

  • The item must be unused and in original condition
  • Exchanges are only available for size changes
  • Exchanges for color or different products are not accepted

Order Cancellation

Orders can be canceled within a short window after placing them.

  • Requests must be sent immediately after purchase
  • If the order has already been processed, cancellation is no longer possible

In that case, you can return the item once received.

Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If the issue persists, contact us at support@postureease.com

Lost or Stolen Packages

If your package is confirmed lost by the carrier:

  • Contact the carrier to obtain a loss confirmation document
  • Send it to our support team

Once validated, we will arrange a replacement shipment at no extra cost

Contact

For any questions, our support team is here to help:

📩 support@postureease.com